Nedbank and fintech JUMO join forces to boost financial access in South Africa
By Staff Writer 5 June 2026Nedbank recently detailed how it is leveraging JUMO’s AI and fintech capabilities to expand financial inclusion as South Africans face growing financial needs FULL STORY >
Your technology stack is not a customer experience strategy
By Industry Contributor 4 June 2026Buying the right tools is the easy part. Orchestrating technology, people, and process at the standard global customers expect is why specialist CX outsourcing exists, says Clinton Cohen, CEO of iContact BPO. FULL STORY >
The amnesia effect: It’s time for businesses to stop treating customers like strangers
By Industry Contributor 4 June 2026By Martie de Beer, Chief Revenue Officer at Telviva FULL STORY >
How AI is redefining the contact centre as a conversational experience hub
By Industry Contributor 27 May 2026By Lauren Potgieter, Country Manager at Infobip South Africa FULL STORY >
May contain nuts: The need for AI health warnings
By Industry Contributor 27 May 2026By Satish Antony, Director: Chief Analytics and Strategy Officer, AfroCentric FULL STORY >
The next shift in commerce: Why SA businesses must become “unmissable” to AI
By Industry Contributor 25 May 2026By Adheesh Ori, Customer and Growth lead for Consumer Goods & Services, Retail and Automotive at Accenture Song and Rajesh Duvooru, Commercial Account Director for Consumer Goods & Services at Accenture, South... FULL STORY >
Purpose-driven technology – transforming workforce management for a more efficient future
By Industry Contributor 25 May 2026By Vanessa Ruch, Deputy CEO at Workforce Holdings Limited FULL STORY >
Payments are modernising faster than most businesses realise
By Industry Contributor 25 May 2026Chris Wood, Managing Executive: Product at Absa Business Banking, reflects on the changing payments landscape and what it means for businesses navigating an evolving economy, ahead of the Absa Commercial Payments Summit 2026. FULL STORY >
Singularity Summit returns to inspire Africa’s Future this October
By Staff Writer 21 May 2026Global thought leaders return to Johannesburg to explore AI, quantum computing, digital identity and the next era of human potential FULL STORY >
The VPN era is ending, and South African businesses need a cleaner access model
By Industry Contributor 21 May 2026By Warren Gordon, BU Executive at Duxbury Networking FULL STORY >
Trust is infrastructure. And Africa’s fintech reckoning proves it
By Industry Contributor 21 May 2026By Salvador Anglada, Optasia Group CEO FULL STORY >
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