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Beyond the cloud: what your business will look like in the future

By Ryan Noik 13 June 2016

South African companies moving to cloud-based infrastructure need to understand that the cloud is not the end of the journey – it is just the first step on the way to truly revolutionary new ways of doing business FULL STORY >

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Omnichannel strategies: what you need to know before implementation

By Staff Writer 24 August 2015

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

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