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Industry advice - Why poor customer service is killing your brand (and how to fix it)

 By Industry Contributor 16 August 2019

How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >

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Brand dis-intermediation because of digital technology – the most serious challenge faced by brands to date?

 By Press Release 26 May 2016

Today, technology and fashion brands have become more prominent than the brands most of us grew up with or still use every day – how has this become the case? Thomas Oosthuizen,... FULL STORY >

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