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Where do humans fit in a world of digital personal assistants?

 By Press Release 22 June 2017

By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >

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Manage contact centre pressure with gamification

 By Press Release 18 November 2016

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

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Contact centres in the cloud: When, not if

 By Staff Writer 16 September 2014

Little more than existing infrastructure investments is holding South African contact centres back from a mass migration to the cloud, say key local players. Tracy Burrows investigates. FULL STORY >

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