Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

President Jacob Zuma's State of the Nation Address for 2017 has wisely put Small & Medium Businesses at the centre of the country's economic growth strategy for the next few years. FULL STORY >

In its 9th year, The NSBC Summit, taking place, next week on 15 and 16 February, is intended to inspire and assist aspiring entrepreneurs or those already in business to grow and prosper. FULL STORY >

With Valentine’s Day around the corner, a massage parlour could be selling vouchers for couples’ massages or a sports store could promote golf equipment for husbands’ gifts. With this said, e-commerce is no... FULL STORY >

On 22 February, the Budget Speech will take place and our Finance Minister Pravin Gordhan will present one of South Africa’s most important speeches to Parliament. Yolandi Esterhuizen, compliance manager at... FULL STORY >

President Jacob Zuma will set the political and economic pace for 2017 when he presents his annual State of the Nation Address (SONA) this week. He and his cabinet have their work cut out this year as they focus on reigniting... FULL STORY >

Orange Business Services’ CTO, Mark McCallum, looks into robotic technologies and how these are changing the workplace, and will continue to do so in future. FULL STORY >

Dr. Roze Phillips, managing director for Accenture Consulting, discusses the impact AI will have on the workplace and how to prepare for it. FULL STORY >

The next part of the Dell EMC series turns to the practical, delving into why flash storage is now a requirement for businesses rather than a luxury. FULL STORY >

In part 2 of its Flash series, Dell EMC explains why the end is nigh for hard drives being used for primary storage, in favour of Flash. FULL STORY >

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

Dell EMC have launched a new podcast series that will explain what exactly Flash storage is, and why it is so impactful. FULL STORY >

Tom O’Reilly, CTO for Dell EMC’s Converged Platforms in EMEA, explains why hyper-convergence is so viable. FULL STORY >

Over the past two decades the telecommunications industry has been driven by new and faster technology. Accenture SA's De Wet Bisschoff explores why businesses in that industry run the... FULL STORY >

Here’s a checklist of some of the important things to do before you shut down for the December holidays. FULL STORY >