4 Reasons customers are still reluctant to shop online this festive season
By Press Release 11 December 2015E-commerce is on the rise in South Africa. According to recent research conducted by Ipsos on behalf of FNB and Paypal, 22% of South African Internet users have made purchases online, and 48% expect to do so in the... FULL STORY >
The evolution of the mobile customer
By Press Release 9 November 2015From the first mobile phone 30 years ago, which weighed in at a massive 4.7kg and had 30 minutes of talk time, we've evolved in just 20 years to a time where the telephony function is but one small element of our smart-devices FULL STORY >
NetApp data fabric accelerates customer success in the hybrid cloud
By Press Release 22 October 2015“The world is going to cloud—to hybrid infrastructure. We need to manage data of any flavour. FULL STORY >
PS4 custom face plates for consoles coming to South Africa from 8 November
By Robin-Leigh Chetty 22 October 2015Priced to retail from R300 when they arrive in the country come 8 November, Sony is bringing custom faceplates for the PS4 console. FULL STORY >
Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan
By Press Release 12 October 2015Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >
Fortinet’s new high-performance web application further protect customer data
By Staff Writer 30 September 2015Fortinet recently announced the launch of its new FortiWeb 4000E and 3000E Web Application Firewalls (WAFs), designed to help customers prevent identity theft, financial fraud and denial of service through... FULL STORY >
BT and Dolby deliver an “in-person” conferencing experience with stunning quality for customers in Africa
By Staff Writer 14 September 2015BT and Dolby Laboratories today announced the availability in Africa of BT MeetMe with Dolby Voice and the innovative Dolby Conference Phone. FULL STORY >
South African customers can now return goods purchased online with PayPal for free
By Staff Writer 9 September 2015PayPal announced the launch of its PayPal Refunded Return service in South Africa, following the launch of the service in 33 countries and the findings from a recent study conducted by IPSOS for PayPal. FULL STORY >
Vox Telecom doubles Fat Pipe data for FTTH customers
By Staff Writer 3 September 2015Continuing on its commitment to provide connectivity, at the best price, Vox Telecom has today announced that it is doubling all month-to-month Fat Pipe data bundles specifically for its Fibre-To-The-Home (FTTH) customers. FULL STORY >
T-Systems launches innovative customer experience management solution for the automotive industry
By Staff Writer 28 August 2015T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in March 2015. FULL STORY >
Kyocera enhances its customer service through PartServe
By Staff Writer 26 August 2015As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor... FULL STORY >
The changing face of custom software development
By Staff Writer 19 August 2015For many businesses, the battleground for winning and retaining customers has shifted to digital platforms that are able to deliver an experience that is simpler, more intuitive and constantly evolving to user needs. FULL STORY >
Dell leads the way giving customers a quality Windows 10 experience
By Staff Writer 29 July 2015Dell customers will soon experience Windows 10, Microsoft’s best operating system yet, when it launches tomorrow, at which time customers across select countries in Europe, the Middle East and Africa (EMEA), including South... FULL STORY >
Customer experience starts with staff experience
By Staff Writer 23 June 2015Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >
Five considerations for the first-time ERP customer
By Staff Writer 29 May 2015There comes a time for many growing companies when the accounting system is no longer up to the task. When looking at implementing an enterprise resource planning (ERP) solution, the owners of these organisations are faced with a confusing... FULL STORY >
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