0 comments

Contact centres: cog in the machine or customer experience hub?

By Staff Writer 26 May 2015

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

(Page 1 of 1) 1 |

Read
Magazine Online
TechSmart.co.za is South Africa's leading magazine for tech product reviews, tech news, videos, tech specs and gadgets.
Start reading now >
Download latest issue

Have Your Say


What new tech or developments are you most anticipating this year?
New smartphone announcements (24 votes)
Technological breakthroughs (19 votes)
Launch of new consoles, or notebooks (10 votes)
Innovative Artificial Intelligence solutions (17 votes)
Biotechnology or medical advancements (21 votes)
Better business applications (102 votes)