Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

To find the answers to your pressing business questions, you have to employ data analytics. FULL STORY >

While many have focused on data analysis and its security at an organisational level, it is even more imperative for the realisation of smarter and more sustainable cities capable of providing citizens with a better, safer lifestyle. FULL STORY >

The customer experience has become a critical point of competitive advantage, along with operational excellence and better risk management, including reputational, operational, and financial risk.... FULL STORY >

By Professor Yudhvir Seetharam, FNB Business: Head of Analytics, Insights and Research FULL STORY >

As South Africa has recently endured another round of its load shedding nemesis, there has been a concerted call to address and relook at the country’s energy security, to meet the immediate and future demand. SAS's... FULL STORY >

With the pandemic and its impact still being keenly felt in our world, humanity has a potent ally in this particular battle: data science. SAS's Mark Lambrecht explains how data science is playing a crucial role in managing the impact of the... FULL STORY >

Data analytics company SAS unpacks the challenges of dealing with and analysing the pandemic, as Covid-19 cases soar in Gauteng. FULL STORY >

According to the latest research from SAS, the vaccine rollout will also herald a shot in the arm for the economy. FULL STORY >

Retailers will need to adapt to changing customer expectations to secure much-needed profits according to new research from SAS. FULL STORY >

Nonduduzo Mkhize from SAS South Africa explains how technology, and more specifically, data analytics, can help fight the scourge of corruption. FULL STORY >

Graph analytics is an exciting area for analytics, that present organisations with an innovative way of better understanding data at any level. Andreas Bartsch, Head of Service Delivery at PBT Group explains. FULL STORY >

In honour of Women's Month, and the ever-important issue of making tech more appealing to women, SAS' Kelly Lu unpacks why girls need to be encouraged to pursue STEM careers and dispels some common myths. FULL STORY >

Quentin Williams and Wessel Oosthuizen explain why businesses are in the Age of With, and the role that analytics and AI play in meeting heightened expectations. FULL STORY >

Duncan McKay discusses the importance of addressing quality management as an integral part of the overall Data and Analytics (DnA) processes in an organisation and how data quality and master data management should be seen as key strategic... FULL STORY >