How to prepare for the new world of digital workers
By Industry Contributor 29 May 2020By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >
Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >
Will the robot revolution deepen our humanity?
By Ryan Noik 22 July 2019It’s not every day that you meet the world’s first humanoid robotic citizen, but standing next to Sophia the Robot, one can’t help but feel like humanity is at the very beginning of a future that was once only the domain of science fiction FULL STORY >
LG announces own AI chip for future robotized products
By Ryan Noik 17 May 2019The rise of artificial intelligence (AI) has taken another bold step forward with LG announcing that the company has developed its own artificial intelligence chip (AI) chip. FULL STORY >
Opinion - The rise of the new-age digital assistant experience
By Industry Contributor 17 May 2019What will better digital assistants mean for users, and will they replace customer service agents entirely? Craig Nel, Mobile & Cognitive Experience (MCX) Leader at Oracle Middle East, Africa and Turkey, offers his perspective. FULL STORY >
Intellinexus reveals next-generation artificial intelligence with Emma, Luke and Mila
By Press Release 4 March 2019Fully managed, premium, ready-to-go AI and BI chatbots on demand. FULL STORY >
New F5 Labs research reveals IoT devices are now hackers’ No.1 target
By Ryan Noik 23 January 2019IoT is on the rise, but so is the cybersecurity risks associated with it, according to F5 Networks. FULL STORY >
New survey considers how to oversee robots
By Ryan Noik 2 July 2018A federal agency to oversee and regulate robots is mulled in a new robot from the Brookings Institution. FULL STORY >
Microsoft acquires Semantic Machines to create realistic sounding bots
By Robin-Leigh Chetty 21 May 2018The California-based startup specialises in AI that helps to make bots sound less bot-like, and could be used to design a similar system to Google Duplex. FULL STORY >
Four ways in which chatbots can help meet customer expectations
By Staff Writer 8 May 2018According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >
Take the robot out of the human in customer service
By Opinion 10 April 2018CEO of INOVO, Wynand Smit unpacks what Robotic Process Automation means for customer service. FULL STORY >
Liberty Short Term insurance turns to robot for transformation
By Ryan Noik 19 March 2018In the digital age, it seems like the old catchphrase “show me the money” has been replaced with “show me your chatbot”. Liberty Short term Insurance provided a sneak peak into its impending chatbot, launching later this... FULL STORY >
Chatbots - a ‘quick win’ in improving Government service delivery
By Opinion 13 March 2018By Saurabh Kumar, CEO at In2IT Technologies FULL STORY >
Hangouts Chat is Google's new bot-powered Slack competitor
By Robin-Leigh Chetty 1 March 2018First mentioned by Google a little over a year ago, the company is making its Slack competitor, Hangouts Chat, available to users in the coming days. FULL STORY >
Chatbots to be the differentiator as South African business goes digital
By Opinion 1 February 2018By Craig Nel, Cloud Platform Leader - Mobile, BOTs and AI at Oracle Middle East, Africa and Turkey. FULL STORY >
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