What will better digital assistants mean for users, and will they replace customer service agents entirely? Craig Nel, Mobile & Cognitive Experience (MCX) Leader at Oracle Middle East, Africa and Turkey, offers his perspective. FULL STORY >

Fully managed, premium, ready-to-go AI and BI chatbots on demand. FULL STORY >

IoT is on the rise, but so is the cybersecurity risks associated with it, according to F5 Networks. FULL STORY >

A federal agency to oversee and regulate robots is mulled in a new robot from the Brookings Institution. FULL STORY >

The California-based startup specialises in AI that helps to make bots sound less bot-like, and could be used to design a similar system to Google Duplex. FULL STORY >

According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >

CEO of INOVO, Wynand Smit unpacks what Robotic Process Automation means for customer service. FULL STORY >

In the digital age, it seems like the old catchphrase “show me the money” has been replaced with “show me your chatbot”. Liberty Short term Insurance provided a sneak peak into its impending chatbot, launching later this... FULL STORY >

By Saurabh Kumar, CEO at In2IT Technologies FULL STORY >

First mentioned by Google a little over a year ago, the company is making its Slack competitor, Hangouts Chat, available to users in the coming days. FULL STORY >

By Craig Nel, Cloud Platform Leader - Mobile, BOTs and AI at Oracle Middle East, Africa and Turkey. FULL STORY >

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >

The latest episode in Channel 4's Rise of the Robots tackles the controversial topic of sex robots, with some arguing their use in furthering AI and others saying it promotes misogyny. FULL STORY >

Interactive robot features voice command, facial recognition, sentry patrolling, and AR capabilities. FULL STORY >

ABC News reports on Sophia, a robot with human features that has been granted citizenship during this week in Saudi Arabia. It was soon met with backlash, however, seeing that the robot, Sophia, is said to now have more rights... FULL STORY >