Just when you think that a concierge service is what you need to make life simpler, along comes technology with an even better solution: a digital personal assistant app.
“Yes, there are other personal assistant apps out there,” says Heino Gehle, general manager at PLP SA, “but what makes the new PLP concierge lifestyle app so unique, is that it’s the world’s first hybrid human artificial intelligence app.”
Innovation is a core focus for PLP Group and so this app uses the latest in technology to organise and sift through data, process transactions, and streamline the search and request process. In addition, they have an experienced call centre with 700 human agents who use common sense and problem-solving abilities to make informed decisions based on the information they receive.
By combining these two factors PLP Group ensure that requests are answered as efficiently and appropriately as possible.
“If you provide a benefit programme to employees or customers, we can white label the PLP app and develop it to seamlessly integrate into your current programme. Through the app, members have an even easier way to use their services and access the deals and discounts available to them. It makes your current benefit programme more accessible and more convenient to members,” explains Gehle.
For companies that don’t offer a concierge service or have an app, the white labelled PLP app will extend their business offering and provide a gateway to their brand. Not only does it facilitate easier communication between members and the company, but the app also assists members to manage their life in an easier way – every day.
“At PLP Group we strive to provide our clients with innovative solutions and that’s why we’ve developed this new product offering. The app allows us to seamlessly evolve into an on-demand supplier of goods and services, which saves clients time and money. Our years of experience have allowed us to develop a solution that is not just an extension of our current core businesses, but also a service offering that can stand alone in the market,” says Gehle.