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By 23 May 2011 | Categories: news

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Vodacom has launched Airtime Advance, a new service making it possible for prepaid customers to use mobile voice and data services, when they have exhausted their airtime. 
 
Qualifying prepaid customers will be able to request R10 worth of advance airtime from Vodacom via this service, with the cellular network deducting the advance amount from the customer’s next recharge. But it comes at a cost though - a service fee of R1 will be charged for every R10 advance granted.
 
In order for customers to qualify for Airtime Advance, they must have been active on the Vodacom Network for 12 months or more. They must also have recharged with a minimum of R29 per month (can be cumulative) in the last six months and they must have completed the RICA process successfully.
 
Vodacom customers must dial *111*082# to check whether they qualify for this service. 
 
 “We like to think of Airtime Advance as a solution that could be a life line for our customers when they have no airtime and are in desperate need of it. With Airtime Advance, we are giving our customers the ability to communicate even when they have no airtime,” said Portia Maurice, chief officer: Corporate Affairs.
 
Vodacom conducted a customer survey and found that keeping in touch with family and friends is critical for prepaid customers and it is also imperative for them to stay connected even when they run low or out of airtime.
 
“These findings prove that this new offer is exactly what our customers need. We are very excited that we continue to lead the way in offering innovative and life changing mobile solutions for our customers,” stated Maurice.

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