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Interactive Intelligence: Five Trends Set to Revolutionize the Customer Experience in 2016

 By Staff Writer 28 January 2016

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

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Are machines the contact centre agents of the future?

 By Staff Writer 24 February 2015

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

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Geek News Highlights - The Return on Investment Edition

 By Robin-Leigh Chetty 27 August 2014

This week's Geek News Highlights proves that good things come to those who wait, with an original issue of Action Comics #1 from 1938 selling for $3.2 million, Humble Bundle offering up more exclusives and NASA discovering water clouds on... FULL STORY >

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