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Avaya partners with Startek to support global businesses through packaged CX offering

By Staff Writer 13 October 2022

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

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Interview with Avaya – Adapting to a new world of customer service Part 1

By Ryan Noik 21 June 2022

In this multi-part interview with Avaya's MD, Brett Butler, he explains why organisations need to adapt to serving a new kind of evolving customer and providing them with a holistic customer experience. FULL STORY >

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Avaya Virtual Agent now available as a ready-to-deploy, configurable service

By Staff Writer 28 April 2022

A new enhancement to Avaya OneCloud Experience Platform enables businesses to elevate their customer experience in just a few minutes. FULL STORY >

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Merchants launches cloud-based customer experience platform powered by Avaya

By Staff Writer 4 April 2022

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

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Opinion - 5 Things Not To Miss when Mapping Your Customer Journey Transformation

By Press Release 26 June 2017

Avaya's MD highlights the five key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map. FULL STORY >

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Jasco extends SDN simplicity to the user edge with fabric networking architecture from Avaya

By Staff Writer 17 August 2015

Jasco has announced the availability of Avaya’s new, open software-defined networking (SDN) architecture that will help companies create the agile networks required by today’s dynamic... FULL STORY >

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2013 - How was it for you

By Staff Writer 13 November 2013

2013 was certainly a challenging year for businesses, as they tried to manage the pressures to adapt to rising and surfacing technology trends, whilst juggling the changing demands of both customers and their own employees. However, for us, there were three key trends... FULL STORY >

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What new tech or developments are you most anticipating this year?
New smartphone announcements (43 votes)
Technological breakthroughs (27 votes)
Launch of new consoles, or notebooks (14 votes)
Innovative Artificial Intelligence solutions (28 votes)
Biotechnology or medical advancements (21 votes)
Better business applications (132 votes)