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Diversity of data centre infrastructure to serve all South Africans

By Industry Contributor 25 April 2025

Dean Matteucci, Rectron Data Centre Category head looks at the drivers of the modern digital revolution in South Africa, noting that a diversity of infrastructure is needed to ensure that all South Africans have equitable... FULL STORY >

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Building stronger communities through partnership

By Industry Contributor 14 April 2025

No matter where in the world a company is based, it exists within its community, and the success of one is by some measure linked to the success of the other. Peter Andrew, the CEO of CCI South Africa explains. FULL STORY >

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Strengthening Data Governance in the BPO Sector - a path to enhanced security and trust

By Industry Contributor 18 February 2025

A team from CCI South Africa explains why - and how - strengthening data governance in the BPO sector is essential for enhancing security, ensuring regulatory compliance, and building trust with clients. FULL STORY >

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Key Trends Transforming the BPO Industry in 2025

By Industry Contributor 20 January 2025

Peter Andrew, CEO, CCI South Africa unpacks several key trends that are driving innovation, growth, and transformation in the business process outsourcing space. FULL STORY >

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CCI South Africa and CareerBox Africa recognised for excellence at the BPESA GBS Alchemy Awards 2024

By Staff Writer 22 November 2024

Business Process Outsourcing industry leader CCI South Africa, and its partner organisation, impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO... FULL STORY >

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What makes Africans excel at customer service

By Staff Writer 28 May 2024

Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >

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Providing shared services that offer excellence to everyone in the value chain

By Industry Contributor 27 February 2024

Mithum Singh, Chief Services Officer, CCI South Africa explains the bounty and benefits that the global shared services sector can bring to the country. FULL STORY >

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Making an investment in the future

By Industry Contributor 26 January 2024

Peter Andrew, the CEO of CCI South Africa, explains why role played by the BPO industry in investing in South Africa’s youth is critical tothe country's future. FULL STORY >

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Just like books, contact centres will never go out of style

By Industry Contributor 11 October 2023

Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >

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CareerBox and BPO offer an Answer to the Scourge of Unemployment

By Ryan Noik 22 September 2023

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >

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CCI South Africa clean up recent BPESA GBS Alchemy awards

By Staff Writer 18 November 2022

Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >

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Five strategies to bridge the gender divide in business leadership

By Industry Contributor 29 August 2022

More than two thirds of South African managers are men. Anusha Ramraj, Financial Director, CCI South Africa questions where local companies are falling short and what we can learn from those getting it right FULL STORY >

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Digital identity - A crucial business requirement post-Covid

By Staff Writer 29 November 2021

Along with possible vaccination mandates, digital authentication is being pushed into the limelight in the wake of the latest variant of the Covid-19 virus. FULL STORY >

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Growing demand for fake vaccine passports leading to new phishing risks

By Staff Writer 16 November 2021

Demand for fake vaccination cards appears to be on the rise in South Africa, with several reports noting incidents in which people request fake vaccination cards in order to be able to travel, and even cases in which... FULL STORY >

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South Africans must not post a picture of their vaccination card on social media, urges security expert

By Staff Writer 22 September 2021

Be wary of where you post pictures of your vaccination card, or who you show it to, because while you’re celebrating, scammers are paying attention too. FULL STORY >

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