Mervyn Pretorius, Group CTO, CCI Global and Cobus Pretorius, SVP: Development, CCI South Africa examine the role of AI in business process outsourcingand explain why AI doesn't spell doom. FULL STORY >

CCI’s recent acquisition of AviaContact is set to support job creation and open new opportunities in Europe. FULL STORY >

Dean Matteucci, Rectron Data Centre Category head looks at the drivers of the modern digital revolution in South Africa, noting that a diversity of infrastructure is needed to ensure that all South Africans have equitable... FULL STORY >

No matter where in the world a company is based, it exists within its community, and the success of one is by some measure linked to the success of the other. Peter Andrew, the CEO of CCI South Africa explains. FULL STORY >

A team from CCI South Africa explains why - and how - strengthening data governance in the BPO sector is essential for enhancing security, ensuring regulatory compliance, and building trust with clients. FULL STORY >

Peter Andrew, CEO, CCI South Africa unpacks several key trends that are driving innovation, growth, and transformation in the business process outsourcing space. FULL STORY >

Business Process Outsourcing industry leader CCI South Africa, and its partner organisation, impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO... FULL STORY >

Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >

Mithum Singh, Chief Services Officer, CCI South Africa explains the bounty and benefits that the global shared services sector can bring to the country. FULL STORY >

Peter Andrew, the CEO of CCI South Africa, explains why role played by the BPO industry in investing in South Africa’s youth is critical tothe country's future. FULL STORY >

Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >

Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >

More than two thirds of South African managers are men. Anusha Ramraj, Financial Director, CCI South Africa questions where local companies are falling short and what we can learn from those getting it right FULL STORY >

Along with possible vaccination mandates, digital authentication is being pushed into the limelight in the wake of the latest variant of the Covid-19 virus. FULL STORY >