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SAP Cloud platform accelerates adoption, improves choice and advances consumption for customers

By Press Release 17 May 2017

The SAP Cloud Platform now offers an agile multicloud environment, enabling customers to develop and run apps utilising their choice of infrastructure providers. FULL STORY >

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Will bots ever take over the world of customer service?

By Press Release 25 April 2017

Marius de la Rey and Jan Moganwa of Absa, give their takes on how bots can add value to the workplace, and in particular help deliver better customer service. FULL STORY >

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Rise of the Customer Experience Officer

By Press Release 24 April 2017

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of replacing the human touch entirely. FULL STORY >

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Fix pain points for smarter customer service

By Press Release 21 April 2017

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

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The Tipping Point of Customer Interaction

By Press Release 12 April 2017

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

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Transforming the call centre with social media

By Press Release 16 March 2017

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

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Sage transforms how customers use business solutions with cloud and AI innovations

By Press Release 10 March 2017

Sage Summit Tour in Africa and Middle East highlighted how business builders are moving closer to a future where accounting and admin is invisible. FULL STORY >

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Customer Service – are self-service channels right for your business?

By Press Release 7 March 2017

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

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Poor customer service is costing companies billions

By Press Release 10 February 2017

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

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The Year of CX

By Press Release 6 February 2017

Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >

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Swinging the balance of power: now the customer really is in charge

By Press Release 23 January 2017

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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Innovation is switching from a product focus to differentiating the customer experience finds Accenture

By Press Release 30 November 2016

With $1 Billion in revenues up for grabs, leading companies are moving beyond products to create a superior connected customer experience. FULL STORY >

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Cell C solidifies customer promise with Ask Afrika Orange Index Awards

By Press Release 3 November 2016

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >

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Unified, data-driven CRM

By Press Release 31 October 2016

Jason Baldwin, consulting director at Acceleration, shares his insight on the benefits of unifying data in order to improve the customer experience. FULL STORY >

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