Jason Baldwin, consulting director at Acceleration, shares his insight on the benefits of unifying data in order to improve the customer experience. FULL STORY >

Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >

How can we make our customer feel important? Andre Fick, consulting director at Acceleration, explains that you should always remember that while your business must fully commit to this strategy, you... FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

E-commerce is on the rise in South Africa. According to recent research conducted by Ipsos on behalf of FNB and Paypal, 22% of South African Internet users have made purchases online, and 48% expect to do so in the... FULL STORY >

From the first mobile phone 30 years ago, which weighed in at a massive 4.7kg and had 30 minutes of talk time, we've evolved in just 20 years to a time where the telephony function is but one small element of our smart-devices FULL STORY >

“The world is going to cloud—to hybrid infrastructure. We need to manage data of any flavour. FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Fortinet recently announced the launch of its new FortiWeb 4000E and 3000E Web Application Firewalls (WAFs), designed to help customers prevent identity theft, financial fraud and denial of service through... FULL STORY >

BT and Dolby Laboratories today announced the availability in Africa of BT MeetMe with Dolby Voice and the innovative Dolby Conference Phone. FULL STORY >

PayPal announced the launch of its PayPal Refunded Return service in South Africa, following the launch of the service in 33 countries and the findings from a recent study conducted by IPSOS for PayPal. FULL STORY >

Continuing on its commitment to provide connectivity, at the best price, Vox Telecom has today announced that it is doubling all month-to-month Fat Pipe data bundles specifically for its Fibre-To-The-Home (FTTH) customers. FULL STORY >

T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in March 2015. FULL STORY >

As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor... FULL STORY >