Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, explains Gareth Corbishley, Commercial Lead at Halo Dot. FULL STORY >

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

By David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa FULL STORY >

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >

Gys Kappers, CEO of Wyzetalk explains why organisations need to ensure they are communicating optimally with employees in the shadow of Coronavirus. FULL STORY >

South African sporting arena is the latest industry to come under the spotlight of digital transformation’s impact, with the recent unveiling of new initiatives by Microsoft. FULL STORY >

While mobile is increasingly becoming the channel of choice for brand engagement, many brands have invested heavily in apps which are not delivering real return on investment. Johan Walters, head of NMPi Labs,... FULL STORY >

Richard Mullins, MD of Acceleration, shares his knowledge of how to extend that relationship beyond the sale. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

Connected cars give vehicle manufacturers an incredible opportunity to move from the current state of limited and indirect contact with customers – to proactive, direct customer contact that forges stronger relationships and creates... FULL STORY >

According to Chanel MacKay, new Media Director at Cape Town-based digital agency Atmosphere Orange, brands require greater programmatic savvy to thrive in digital age. FULL STORY >

Innovating should be a priority for all businesses, yet too often, businesses approach innovation with a traditional mindset: they write a business plan, secure investment capital, and then spend months or years developing the idea without knowing... FULL STORY >

Dale Carnegie Training believes people are an organisation’s single greatest asset. As such, they've outlined five ways the SMEs can better engage with employees. FULL STORY >

Insurance is typically a grudge purchase, and as a result insurance organisations experience high volumes of customer churn. Customers are looking for the best price and the best service, and are more than willing... FULL STORY >