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Get connected with your customer in 2021, or else...
By Industry Contributor 22 January 2021The world has changed. The customer has changed. Have you? FULL STORY >

Blue Prism earns the Leaders nod from Gartner for RPA
By Press Release 6 August 2020Blue Prism a global leader in intelligent automation, has again been positioned by Gartner, Inc. in the Leaders quadrant of the “Magic Quadrant for Robotic Process Automation (RPA). FULL STORY >

7 security focus areas for Covid-19 - Gartner
By Staff Writer 30 April 2020In a sea of overwhelming priorities, Gartner believes security and risk teams should focus on seven areas. FULL STORY >

Gartner - 3 steps to improve Virtual Meetings during Coronavirus Pandemic
By Staff Writer 23 April 2020As employees become more dependent on these virtual meeting and collaboration tools, IT leaders should follow these three steps to provide an improved and secure user experience. FULL STORY >

Global PC market experienced sharpest decline since 2013 - Gartner
By Staff Writer 15 April 2020The Corona virus has, as expected, impacted the PC market quite drastically. FULL STORY >

Gartner - Contingency plans will minimise business impacts of Coronavirus event disruptions
By Staff Writer 7 April 2020Contingency plans will minimise the business impact of cancelled or postponed events and enable organisations to overcome associated disruptions due to coronavirus, according to ICT research firm... FULL STORY >
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Gartner - 5-phase approach for business continuity in the age of Covid-19
By Staff Writer 26 March 2020CIOs can play a key role in the process of raising current business model resilience to ensure ongoing operations. FULL STORY >

Gartner identifies 3 key objectives for sales leaders to prepare for coronavirus-related disruptions
By Staff Writer 19 March 2020As the global coronavirus pandemic rises, chief sales officers (CSOs) and senior sales leaders must prepare their organisations to manage risk and take fast action, according to Gartner, Inc. FULL STORY >

IT - Areas of focus during COVID-19 outbreak for operational continuity
By Staff Writer 12 March 2020Gartner believes organisations around the world can take proactive steps now to maintain as much operational continuity as possible. FULL STORY >

Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

5G to positively impact smartphone sales in 2020 - Gartner
By Staff Writer 30 January 2020Recovery on the cards after a lackluster 2019. FULL STORY >

Growth in PC market for first time in 7 years – Gartner
By Staff Writer 14 January 2020But the recovery might be short lived... FULL STORY >

10 Resolutions for CIOs in 2020 - Gartner
By Press Release 13 January 2020January is a popular time for resolutions. Work out twice a week. Read more books. Try 100 different fruits and vegetables. FULL STORY >

Gartner says Infrastructure-Led Disruption will drive Business Innovation
By Press Release 18 December 2019By 2025, 60% of infrastructure and operations (I&O) leaders will drive business innovation using disruptive technologies, up from less than 5% who do so today, according to Gartner, Inc. FULL STORY >

Gartner Identifies the Top 10 Trends Impacting Infrastructure and Operations for 2020
By Press Release 12 December 2019Gartner, Inc. highlighted the trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2020. FULL STORY >
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