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Industry Insight - Compliance and Complexity: Data Privacy in the Contact Centre

By Staff Writer 14 September 2021

Contact centres need to build POPIA into their core foundation in order to remain secure, compliant and ensure longevity. Francois du Plessis, CEO of Callbi Speech Analytics explains. FULL STORY >

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Industry Insight: A reactive approach could leave your data wide open to vulnerabilities

By Industry Contributor 2 August 2021

A reactive approach to the Protection of Personal Information Act of ‘doing something has to be better than nothing’ could leave businesses in a worse predicament than when they started, argues Galix MD... FULL STORY >

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POPIA forces businesses to rethink data strategies for the better

By Industry Contributor 8 July 2021

By Chris Norton, Veeam Software’s Country Manager of Africa FULL STORY >

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Understanding what data a business has is key to leveraging the ‘new oil’

By Staff Writer 2 July 2021

Microsoft SA and TPN Credit Bureau recently shared their perspective on the importance of data, good management and protection. FULL STORY >

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Is your Chatbot POPIA compliant?

By Industry Contributor 2 June 2021

By Maison Samuels from Webber Wentzel FULL STORY >

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POPIA 101 - A practical guide to the most important aspects

By Industry Contributor 1 April 2021

All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects FULL STORY >

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POPIA and electronic visitor identity management in SA

By Opinion 15 March 2018

Ideco CEO Marius Coetzee feels strongly about visitor identity management as a requirement in terms of the Occupational Health and Safety Act, and says that it is very important from a safety perspective where a detailed log of all visitors... FULL STORY >

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