Industry advice - Wisdom of the tribe: how crowdsourcing can accelerate innovation in financial services
By Industry Contributor 20 August 2019Crowdsourced innovation management plays a vital role in financial services firms of the future, asserts Steve Lauter, Head Banking (Africa) at Wipro Limited. FULL STORY >
Industry advice - Why poor customer service is killing your brand (and how to fix it)
By Industry Contributor 16 August 2019How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >
Personalisation platforms, and their role in customer service
By Industry Contributor 18 June 2019Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >
SingularityU Exponential Finance Summit: Financial service providers be warned
By Ryan Noik 3 June 2019Winter is coming for established financial service providers, but those prepared can spring ahead spring. This was the message from CEO and founder of T-Labs, Amin Toufani, at the SingularityU Exponential Finance... FULL STORY >
SMEs get a cybersecurity break as Vox launches customised firewall service
By Ryan Noik 15 May 2019There’s some good news for small and medium businesses, especially with regards to coping with the ever-present cybersecurity threats. Vox has launched a managed firewall service intended to cater specifically for the... FULL STORY >
One more week left to join AWS’s pop up loft
By Ryan Noik 20 March 2019There is one more week left for developers, start-ups and businesses to take advantage of AWS's pop-up loft, currently running in Sandton until the end of the month. FULL STORY >
Opinion - Connect the data and the dots to deliver exceptional experiences for customers
By Industry Contributor 18 January 2019Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >
Interview with Old Mutual: The Transformation of a traditional financial institution in a Digital World
By Ryan Noik 22 October 2018If there is one industry that has been caught in the digital transformation siren’s call, it has been financial services. TechSmart’s Ryan Noik (RN) chats to Vuyo Mpako: Chief Digital &... FULL STORY >
Opinion - Payments in Africa drives innovation
By Ryan Noik 19 October 2018Demand on the continent for geographically dispersed, less expensive and more efficient local and cross-border payments systems is accelerating development. Hannalie Marsh, General Manager of Wirecard South Africa, explains. FULL STORY >
Creating a 21st Century Civil Service - aligning technology and the public sector
By Press Release 10 July 2018The newly appointed Public Sector Regional Sales Director at Dell EMC, Musa Mahlaba, explains why decisive leadership is deeply needed in the public sector with regards to ICT. FULL STORY >
Cloud and partnerships key to survival for finservs
By Press Release 10 July 2018Financial institutions need to pay attention to how they work with data, and how leveraging the cloud can help them keep pace with other industries. Ron Raffensperger, CTO for Data Centre Solutions at Huawei Enterprise, explains. FULL STORY >
BBD joins Amazon Web Services Partner Network and provides services through the Amazon CloudFront delivery network
By Press Release 2 July 2018BBD today announced that they have achieved Standard Consulting Partner status in the Amazon Web Services (AWS) Partner Network (APN). Additionally, BBD is now able to provide... FULL STORY >
Steps to take in the event of a security event
By Press Release 29 May 2018Businesses around the world continue to be plagued by a high number of security breaches. The larger the business, and the more confidential data it houses, the bigger the risk. FULL STORY >
African cities at the forefront of smart city growth
By Opinion 7 May 2018Wael Youssef of Orange Business Services looks at why and how African cities are positioned to be at the forefront of the growth of smart cities in coming years. FULL STORY >
Trust & compliance: customer relationship challenges for financial services providers
By Opinion 3 May 2018Darrel Orsmond, Financial Services Industry head at SAP Africa, looks at how a recent data privacy scandal could effect the GDPR countdown and consumer trust. FULL STORY >
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