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Intelo brings municipal services to your WhatApp chat with Munsoft E-Services

By Staff Writer 17 November 2025

Technology firm Intelo has unveiled Munsoft E-Services, a digital platform that enables South Africans to pay municipal bills, renew vehicle licences, and report service issues across three convenient digital channels... FULL STORY >

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The Impact of Innovation in ITSM Across the African Continent

By Press Release 27 October 2025

NextGen Service Desks have become the solution for some of the continent’s largest and most complex organisations by transforming traditional support into intelligent, integrated ecosystems that leverage automation, analytics, and... FULL STORY >

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Changing the AI narrative from confusion to clarity

By Industry Contributor 1 September 2025

Companies are struggling to take the first step into AI, but there is a way around the overwhelm, says Chris Badenhorst, Head of Azure Core, Data and AI Services at Braintree. FULL STORY >

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From Gut Feel to Google - How South Africans Are Choosing Service Providers in 2025

By Staff Writer 21 July 2025

Marcel Koole, from Best Agent, explains the changing trend in how consumers are choosing service providers and specifically estate agents. FULL STORY >

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Accelerating public service intelligence: Huawei showcases digital solutions to transform the public sector

By Staff Writer 9 July 2025

As South Africa looks to modernise its public services and close digital gaps in health, education, governance, and safety, Huawei used the platform of the 2025 Public Service Forum –... FULL STORY >

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Why South Africa’s Public Services must go fully digital by 2030

By Industry Contributor 24 June 2025

By Gugu Nyanda, Health & Public Service lead at Accenture, Africa FULL STORY >

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A modern IT service desk should be the interface between technology and human potential

By Industry Contributor 6 June 2025

By Manqoba Masina, Operations Manager at Nkgwete IT Solutions FULL STORY >

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IBM z17 - The First Mainframe Fully Engineered for the AI Age

By Staff Writer 14 April 2025

IBM announced the IBM z17, the next generation of the company's iconic mainframe, fully engineered with AI capabilities across hardware, software, and systems operations. FULL STORY >

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How BFSIs in Africa can build trust in AI to foster consumer confidence

By Industry Contributor 4 April 2025

Josefin Rosén, Trustworthy AI Specialist at SAS, unpacks trustworthy AI and its role in to banking and financial services institutions (BFSIs). FULL STORY >

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Cybersecurity in South Africa: A practical guide to selecting the right MSSP

By Industry Contributor 2 April 2025

By Nemanja Krstić, Operations Manager - Managed Security Services at Galix FULL STORY >

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Unlocking the ultimate customer service secret

By Industry Contributor 2 April 2025

By Warren Hawkins, MD, Euphoria Telecom FULL STORY >

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The AI Imperative - 5 Steps to Transforming Public Sector Services

By Industry Contributor 27 March 2025

Mohammed Amin of Dell Technologies on how governments must take a strategic, ethical, and secure approach to AI by setting clear goals, ensuring transparency, strengthening data security, upskilling the workforce, and fostering... FULL STORY >

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Empowering MSSPs - Kaspersky rolls out new Partner Program benefits

By Staff Writer 26 February 2025

Kaspersky is introducing significant enhancements in its Partner Program for Managed Security Service Provider (MSSP) partners. FULL STORY >

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Cloud or On-Prem? Decoding the choices for South African enterprises

By Industry Contributor 18 February 2025

By Amritesh Anand, Vice President & MD – Technology Services Group at In2IT Technologies FULL STORY >

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The technology service paradox: Small thinking, big solutions

By Industry Contributor 17 January 2025

The size of the company isn’t what drives technology implementation success, it’s how they ensure that, regardless of size, they remember to prioritise people and results over sales, says Heath Huxtable, Managing Director of... FULL STORY >

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