Kevin Hagen, Vice President, Environmental Social & Governance Strategy at Iron Mountain highlights the need for the data centre and colocation industry to minimise its environmental impact and maximise its energy... FULL STORY >

Cees de Jong, the CEO of ContactCenter4ALL, explains how the enterprise comms platform can provide the springboard for South African digital service capabilities in 2022 and beyond. FULL STORY >

Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

By Sizo Nkosi, Partnerships Manager for MNOs at Infobip FULL STORY >

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >

Lenovo's Jim Holland talks to the necessity for datacentres to adopt five particular priorities to be more energy efficient in light of the current energy crisis. FULL STORY >

Today Traka launched its inaugural Experience Centres in Australia and South Africa in a bid to drive continuous collaboration and innovation. FULL STORY >

Contact centres need to build POPIA into their core foundation in order to remain secure, compliant and ensure longevity. Francois du Plessis, CEO of Callbi Speech Analytics explains. FULL STORY >

The current Corona crises might be playing havoc with the economy, but some companies are still seeing the value of investing in the future. FULL STORY >

The Vodacom Foundation announced today that it has revamped two Early Childhood Development centers (ECDs) in Atteridgeville township, Pretoria. FULL STORY >

Tony Bartlett, Director: Data Centre Compute at Dell Technologies South Africa, explains why the multi-datacentre's time has come. FULL STORY >

Microsoft South Africa has announced that Office 365 services are now available from its South African datacentre regions. FULL STORY >

Bradley James, ABB Data Centers Segment Lead, explains data center automation, why it is the future, and what businesses need to know. FULL STORY >