Over the years, data centres, in particular, have undergone a strategic transformation to become an IT and business enabler rather than a mere business support function. FULL STORY >

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

Data centres are strategic business assets and they facilitate a company’s performance and the services they are able to provide their customers. FULL STORY >

The digital era has revolutionised the way businesses operate, with disruptive technologies such as Social, Mobile, Analytics and Cloud leading the way. FULL STORY >

Systems integrator BT-SA is revolutionising the Data Centre environment by offering a truly integrated end-to-end solution. From a small cabling company 30 years ago, BT-SA has evolved as a full-service provider that is now able to install and maintain all aspects... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Designed to aid with all transactional and analytical-driven workloads, Hitachi Data Systems unveils its new line-up of software-defined infrastructure solutions. FULL STORY >

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

Hosted data centres have become an increasingly appealing option given the rapidly expanding volumes of data organisations are expected to store and process, as well as the cost associated with procuring,... FULL STORY >

As a new digital world emerges from the dual impact of the Nexus of Forces and the Internet of Things, the personality, structure and role of data centres will need to be changed or business agility and competitive strength will be... FULL STORY >

As enterprises digitise their businesses and adopt technologies such as social media, mobility, analytics including big data, cloud and machine learning along with an increasing amount of open source, their computing needs have evolved. FULL STORY >

Detailing cloud workload growth rates across the globe, Cisco's 2014 Cloud Index predicts that the Middle East and Africa region will be the second largest worldwide by 2018. FULL STORY >