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Opinion - Connect the data and the dots to deliver exceptional experiences for customers

By Industry Contributor 18 January 2019

Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >

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Top tips for maximising ROI without compromising on customer experience

By Opinion 6 August 2018

Wynand Smit, the CEO of INOVO, a leading contact centre business services provider, explains how to maximise return on investment. FULL STORY >

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#Winning: teams that deliver exceptional customer experience

By Opinion 7 June 2018

With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine, says Nashua. FULL STORY >

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Chasing the dream of the single view of the customer

By Opinion 6 June 2018

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

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Five steps to CX success

By Opinion 19 April 2018

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

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Accenture Interactive: Africa’s leading customer experience agency, powered by applied intelligence and design

By Press Release 1 March 2018

The company's latest offering promises to enter a new breed of agency - the Customer Experience Agency. FULL STORY >

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Multivariate testing for your customer journey

By Opinion 16 February 2018

Measurement and testing is rapidly becoming a standard requirement; however it is meaningless if we don’t understand how to apply the results and all we end up with is raw data without any meaningful application of it, says Jason Steele, Web... FULL STORY >

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Contextualised customers via data analysis

By Opinion 12 February 2018

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

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Opinion - How the IoT can transform the customer experience this festive season

By Opinion 11 December 2017

If Internet of Things (IoT) technology is used in the right way, retailers can build a competitor differentiation and bring shoppers back into their stores. HPE Aruba's Pieter Engelbrech explains. FULL STORY >

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Innovation and technology enhances the Avis car rental experience

By Press Release 6 December 2017

A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the... FULL STORY >

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NetApp transforms the digital customer experience with cognitive computing

By Press Release 5 October 2017

NetApp has announced that it now delivers an insight-driven digital customer experience that is informed by its deep knowledge base, predictive analytics, proactive support, and cognitive computing. FULL STORY >

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Three tips for slicker business transactions

By Press Release 18 August 2017

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

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Customer engagement must stretch beyond the sale

By Press Release 31 July 2017

Richard Mullins, MD of Acceleration, shares his knowledge of how to extend that relationship beyond the sale. FULL STORY >

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Three proven streamlining strategies

By Press Release 17 July 2017

Wynand Smit, CEO of INOVO, details three ways businesses can trim the fat off their business and better deliver on growing customer expectations. FULL STORY >

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Building the right foundation for exceptional customer experiences

By Press Release 29 June 2017

Richard Mullins, MD of MEA at Acceleration goes into unpacks how important building a solid foundation is, when trying to create an exceptional customer experience. FULL STORY >

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