2026: The year customer service failed
By Industry Contributor 19 March 2026By Nic Laschinger, technology director, Euphoria Telecom FULL STORY >
Beyond Diesel - rethinking power for Africa’s Data Centres
By Industry Contributor 16 March 2026By Mourad Younis, Cloud & Services Provider Segment Leader, Schneider Electric, Middle East & Africa FULL STORY >
Modernising banking and insurance for Africa’s digital economy
By Industry Contributor 10 March 2026By Nitesh Singh, Financial Services and CMT lead for Accenture, South Africa FULL STORY >
The hidden cost of reactive IT: Why service desks are becoming business risk points
By Industry Contributor 10 March 2026By Gerrit Pienaar, Regional Manager at IPT FULL STORY >
Rethinking rural and enterprise broadband: why static public IP capabilities matter for Africa’s wireless networks
By Industry Contributor 18 February 2026By Teresa Huysamen, Wireless BU Executive, Duxbury Networking FULL STORY >
Cisco offers vision of Connected Intelligence and better service
By Ryan Noik 12 February 2026Cisco and ServiceNow set out to transform customer experience with new unified omnichannel solution FULL STORY >
Payroll done right - reduce risk, free your teams, and protect employees
By Industry Contributor 20 January 2026By Pierre Bekker, Director and Jacques Maritz, National Sales & Service Manager at Quyn International Outsourcing FULL STORY >
-5.jpg)
The rise of borderless clinicians - Implications for South African health services
By Staff Writer 12 January 2026As developed and developing nations alike grapple with unprecedented workforce shortages, a new staffing model is taking shape: the borderless clinician. FULL STORY >
Intelo brings municipal services to your WhatApp chat with Munsoft E-Services
By Staff Writer 17 November 2025Technology firm Intelo has unveiled Munsoft E-Services, a digital platform that enables South Africans to pay municipal bills, renew vehicle licences, and report service issues across three convenient digital channels... FULL STORY >
The Impact of Innovation in ITSM Across the African Continent
By Press Release 27 October 2025NextGen Service Desks have become the solution for some of the continent’s largest and most complex organisations by transforming traditional support into intelligent, integrated ecosystems that leverage automation, analytics, and... FULL STORY >
Changing the AI narrative from confusion to clarity
By Industry Contributor 1 September 2025Companies are struggling to take the first step into AI, but there is a way around the overwhelm, says Chris Badenhorst, Head of Azure Core, Data and AI Services at Braintree. FULL STORY >
From Gut Feel to Google - How South Africans Are Choosing Service Providers in 2025
By Staff Writer 21 July 2025Marcel Koole, from Best Agent, explains the changing trend in how consumers are choosing service providers and specifically estate agents. FULL STORY >
-5.jpg)
Accelerating public service intelligence: Huawei showcases digital solutions to transform the public sector
By Staff Writer 9 July 2025As South Africa looks to modernise its public services and close digital gaps in health, education, governance, and safety, Huawei used the platform of the 2025 Public Service Forum –... FULL STORY >
-5.jpg)
Why South Africa’s Public Services must go fully digital by 2030
By Industry Contributor 24 June 2025By Gugu Nyanda, Health & Public Service lead at Accenture, Africa FULL STORY >
A modern IT service desk should be the interface between technology and human potential
By Industry Contributor 6 June 2025By Manqoba Masina, Operations Manager at Nkgwete IT Solutions FULL STORY >
Most Read Articles
Logitech Pebble 2 Combo
Samsung Galaxy S4 Zoom - white
Quick Review: Tecno Spark10 5G
Gaming news round-up - The Vietnam edition
Samsung Galaxy S4 Zoom (black)
Have Your Say
What new tech or developments are you most anticipating this year?
