Interactive Intelligence to host “Six Top Challenges of Deploying a Multichannel Contact Centre” web event
By Press Release 9 November 2015Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >
Interactive Intelligence wins Ventana Technology Innovation Contact Centre Award
By Press Release 2 November 2015Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >
Peace of mind shopping at Constantia Village Shopping Centre
By Press Release 21 October 2015The South African retail industry has experienced rapid and significant growth in recent years. With this growth comes an increasing demand to provide a comfortable, secure environment in which customers can shop FULL STORY >
Gartner Conference 2015: Digital a must for companies
By Mike Joubert 30 September 2015Businesses will have to make the move to digital or face becoming obsolete. These are the stark words coming from ICT research company, Gartner at its yearly Symposium ITxpo, currently underway at the Cape Town Convention Centre. FULL STORY >
Microsoft envisions empowered future for educators and students
By Staff Writer 29 September 2015As part of its cloud-first, mobile-first vision, Microsoft has detailed its plans to bring more technology into the classroom in an effort to better equip both teachers and learners. FULL STORY >
Dell introduces new campus and data centre networking solutions
By Staff Writer 25 September 2015Dell recently announced expansions to its networking portfolio to address growing complexities in campus networking and skyrocketing bandwidth demands in the data centre. FULL STORY >
SA contact centres poised for growth
By Staff Writer 23 September 2015South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >
How to keep your contact centre protected in a time of cost-cutting
By Staff Writer 18 September 2015With falling commodity prices and a declining currency, South Africa’s economy is under greater strain than ever before FULL STORY >
Major platform update by cloud contact centre provider 1Stream
By Staff Writer 16 September 20151Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. FULL STORY >
When does moving to a modern data centre or colocation facility make financial sense?
By Staff Writer 9 September 2015“Data centres are renowned energy guzzlers, consuming 3% of all global energy production and roughly 10 times more energy per square metre than the average office FULL STORY >
VMware unveils the easiest way to deploy and operate the software-defined data centre at scale
By Staff Writer 1 September 2015Designed to dramatically simplify the build out and ongoing operations of software-defined data centre at scale, VMware has announced VMware EVO SDDC and VMware Virtual SAN 6.1. FULL STORY >
High risk implementation planning for data centres
By Staff Writer 31 August 2015Data centres are strategic business assets and they facilitate a company’s performance and the services they are able to provide their customers. FULL STORY >
Digital data centres are the future. Is your service provider ready to deliver?
By Staff Writer 24 August 2015The digital era has revolutionised the way businesses operate, with disruptive technologies such as Social, Mobile, Analytics and Cloud leading the way. FULL STORY >
Bringing facilities management into data centre design
By Staff Writer 18 August 2015According to the International Facility Management Association (IFMA), facility management (FM) is defined as “a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people,... FULL STORY >
How data centre security can uphold online democracy
By Staff Writer 17 August 2015Government hacking of sensitive data has become a norm. This time it’s allegations that Chinese authorities hacked the Office of Personnel Management network, accessing information belonging to millions of US federal employees in what has... FULL STORY >
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