Vicious cycle of debt is a serious concern with far-reaching implications for the entire payments industry, says tech and financial gateway service provider PAYM8 CEO Andrew Springate. FULL STORY >

The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >

Gartner believes IT debt incurred by lack of system maintenance will hit one trillion dollars by 2015. FULL STORY >