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Having just a service desk is not service management

By Staff Writer 8 December 2014

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Information Technology (IT) has become an essential component of practically every business today, underpinning the basic functioning of the enterprise. As such, providing effective IT services is critical to the efficiency and profitability of the enterprise. IT Service Management (ITSM) offers the best practice tools and processes necessary for improving the delivery of IT services. However, a common mistake enterprises make is regarding the service desk alone as the ‘silver bullet’ to deliver the required level of ITSM and improved service delivery. A service desk is one function of ITSM, and is a useful first step along any service improvement journey. FULL STORY >


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Huawei scores rugby’s big five

By Staff Writer 23 January 2015

Technology provider Huawei is proud to announce a partnership with South Africa's top five rugby unions as their official smartphone, tablet & talkband supplier. FULL STORY >

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Securing school WiFi : take the corporate approach

By Staff Writer 22 January 2015

Schools moving to install wireless networks need to approach their IT security in the same way as corporates do, says Networks Unlimited, distributor of Fortinet. FULL STORY >

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The Wi-Fi revolution

By Staff Writer 8 December 2014

Easy and convenient, Wi-Fi is set for a boom if, or rather when, Wi-Fi-based offloading takes off. Iwan Pienaar tries to connect. FULL STORY >

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M2M, NFC BRING NEW OPPORTUNITY TO TELECOMS

By Staff Writer 8 December 2014

Near-field communications (NFC) and machine-to-machine (M2M) communication promise to bring innovation to multiple industries in the next few years. Lance Harris investigates. FULL STORY >

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M2M not hype, but real potential

By Staff Writer 8 December 2014

A perfect storm of the right technology and an environment ripe for change has converged to push machine-to-machine (M2M) and the Internet of Things (IoT) to the forefront. Tony Smallwood of Vodacom explains. FULL STORY >

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Innovation is key in a shifting telecommunications market

By Staff Writer 8 December 2014

The advent of cloud computing, the digital era and the growing phenomenon of ‘Bring Your Own Everything’ or BYOx, have caused a dramatic shift in the telecommunications market. Consumers and business alike are demanding cheaper and... FULL STORY >

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Broadlink Satellite Connectivity: A gateway into Africa

By Staff Writer 8 December 2014

Multinationals seeking to make inroads into Africa now have a viable and flexible means, thanks to Broadlink building its own hub to connect to the continent. FULL STORY >

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Agile IT enables cost reduction

By Staff Writer 8 December 2014

While businesses are largely under pressure to do more with less, there’s also good news, namely that Agile IT can afford near immediate cost savings. We talked with Trebb Ryan from Dimension Data to find out more. FULL STORY >

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Answering the ‘Where’ questions

By Staff Writer 22 October 2014

Local technology innovation company, AfriGIS believes that the answer to “Where” holds the key to future growth. FULL STORY >

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Ideco’s eBook EVIM solution ahead of the curve

By Staff Writer 16 September 2014

As the Protection of Personal Information Act seeks to further regulate data on visitors entering or exiting any given business, Ideco’s new eBook solution, Electronic Visitor Information Management (EVIM), aims to ease the burden. FULL STORY >

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