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Could AI be the future of customer service?

By Industry Contributor 25 May 2021

By James Bayhack, Director for Sub-Saharan Africa at CM.com FULL STORY >

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People trust robots more than themselves with money, finds global study

By Staff Writer 16 February 2021

New research has revealed growing confidence among consumers and business leaders that robots handle finance tasks better than people. FULL STORY >

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Kaspersky and Alias Robotics enhance protection for industrial robots

By Staff Writer 11 December 2020

Kaspersky and Alias Robotics have partnered to boost cyber-protection for robots that are used in operational technology (OT) infrastructure. FULL STORY >

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Global Study: 82% of People Believe Robots Can Support Their Mental Health Better Than Humans

By Staff Writer 16 October 2020

2020 has been the most stressful year in history for the global workforce and people want robots to help, according to a new study by Oracle and Workplace Intelligence, an HR research and advisory... FULL STORY >

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Most chatbots do not work for highly regulated industries - here’s how to change that

By Industry Contributor 16 October 2020

By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >

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Ford experiments with four-legged robots to scout factories

By Staff Writer 25 August 2020

Who let the 'dogs' in? FULL STORY >

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How to prepare for the new world of digital workers

By Industry Contributor 29 May 2020

By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >

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Top CX trends for CIOs to Watch

By Staff Writer 3 March 2020

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

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Will the robot revolution deepen our humanity?

By Ryan Noik 22 July 2019

It’s not every day that you meet the world’s first humanoid robotic citizen, but standing next to Sophia the Robot, one can’t help but feel like humanity is at the very beginning of a future that was once only the domain of science fiction FULL STORY >

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LG announces own AI chip for future robotized products

By Ryan Noik 17 May 2019

The rise of artificial intelligence (AI) has taken another bold step forward with LG announcing that the company has developed its own artificial intelligence chip (AI) chip. FULL STORY >

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Opinion - The rise of the new-age digital assistant experience

By Industry Contributor 17 May 2019

What will better digital assistants mean for users, and will they replace customer service agents entirely? Craig Nel, Mobile & Cognitive Experience (MCX) Leader at Oracle Middle East, Africa and Turkey, offers his perspective. FULL STORY >

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Intellinexus reveals next-generation artificial intelligence with Emma, Luke and Mila

By Press Release 4 March 2019

Fully managed, premium, ready-to-go AI and BI chatbots on demand. FULL STORY >

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New F5 Labs research reveals IoT devices are now hackers’ No.1 target

By Ryan Noik 23 January 2019

IoT is on the rise, but so is the cybersecurity risks associated with it, according to F5 Networks. FULL STORY >

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New survey considers how to oversee robots

By Ryan Noik 2 July 2018

A federal agency to oversee and regulate robots is mulled in a new robot from the Brookings Institution. FULL STORY >

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Microsoft acquires Semantic Machines to create realistic sounding bots

By Robin-Leigh Chetty 21 May 2018

The California-based startup specialises in AI that helps to make bots sound less bot-like, and could be used to design a similar system to Google Duplex. FULL STORY >

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