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Opinion - The seven trends that redefined contact centre technology in 2017

By Opinion 29 January 2018

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >

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The Sex Robots are Coming documentary poses some scary questions

By Robin-Leigh Chetty 28 November 2017

The latest episode in Channel 4's Rise of the Robots tackles the controversial topic of sex robots, with some arguing their use in furthering AI and others saying it promotes misogyny. FULL STORY >

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Gammatek brings robotic Star Wars Stormtroopers by UBTECH to South Africa

By Press Release 20 November 2017

Interactive robot features voice command, facial recognition, sentry patrolling, and AR capabilities. FULL STORY >

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Sophia robot gets Saudi Arabia citizenship, but critique follows

By Staff Writer 27 October 2017

ABC News reports on Sophia, a robot with human features that has been granted citizenship during this week in Saudi Arabia. It was soon met with backlash, however, seeing that the robot, Sophia, is said to now have more rights... FULL STORY >

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A.I. Customer Service: Are you talking to Mr. Bob or Mr. Bot?

By Opinion 11 October 2017

Chatbots have landed. They are infiltrating the world of marketing and they are here to stay. If that sounds slightly unsettling, this thought might be even more: chances are that you have interacted with a chatbot on more than one... FULL STORY >

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Twitter discloses Russian-linked accounts interfered with US Elections

By Staff Writer 29 September 2017

According to Twitter, 201 Russia-linked accounts have been found spreading misinformation around the 2016 US Election. FULL STORY >

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Where do humans fit in a world of digital personal assistants?

By Press Release 22 June 2017

By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >

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Robots: To Tax or Not to Tax?

By Press Release 25 May 2017

By Jean-Claude Bastos de Morais, Innovation Influencer and Founder, African Innovation Foundation FULL STORY >

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AI heavyweights heading Cape Town for groundbreaking BotCon Africa 2017 conference

By Press Release 25 May 2017

The future of human-computer interaction will be up for debate in Cape Town this week, when some of the world’s leading thinkers and practitioners in the cutting-edge field of conversational interfaces will... FULL STORY >

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Robots will be our partners rather than our overlords

By Press Release 24 May 2017

This week (25 May) at BotCon in Cape Town, South African developers and enterprises will showcase some of the ways they’re putting the newest artificial intelligence (AI) technologies to work. Some of the latest developments are a little... FULL STORY >

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Facebook chooses 60 finalists in Bots for Messenger Developer Challenge

By Press Release 17 May 2017

Facebook has selected 60 finalists from the hundreds of entries it received from across the Middle East and Africa for the Bots for Messenger Developer Challenge. FULL STORY >

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Will bots ever take over the world of customer service?

By Press Release 25 April 2017

Marius de la Rey and Jan Moganwa of Absa, give their takes on how bots can add value to the workplace, and in particular help deliver better customer service. FULL STORY >

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Amazon opens up Alexa's voice technology to devs

By Robin-Leigh Chetty 20 April 2017

It appears as if Alexa, or similar voice controlled assistants, could be ported to other devices and products in future. FULL STORY >

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Facebook challenges developers in the Middle East and Africa to create the smartest Bots for Messenger

By Press Release 15 February 2017

Facebook is asking developers across the Middle East and Africa to create innovative bots in the Bots for Messenger Developer Challenge. FULL STORY >

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Poor customer service is costing companies billions

By Press Release 10 February 2017

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

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