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New survey considers how to oversee robots

By Ryan Noik 2 July 2018

A federal agency to oversee and regulate robots is mulled in a new robot from the Brookings Institution. FULL STORY >

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Microsoft acquires Semantic Machines to create realistic sounding bots

By Robin-Leigh Chetty 21 May 2018

The California-based startup specialises in AI that helps to make bots sound less bot-like, and could be used to design a similar system to Google Duplex. FULL STORY >

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Four ways in which chatbots can help meet customer expectations

By Staff Writer 8 May 2018

According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >

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Take the robot out of the human in customer service

By Opinion 10 April 2018

CEO of INOVO, Wynand Smit unpacks what Robotic Process Automation means for customer service. FULL STORY >

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Liberty Short Term insurance turns to robot for transformation

By Ryan Noik 19 March 2018

In the digital age, it seems like the old catchphrase “show me the money” has been replaced with “show me your chatbot”. Liberty Short term Insurance provided a sneak peak into its impending chatbot, launching later this... FULL STORY >

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Chatbots - a ‘quick win’ in improving Government service delivery

By Opinion 13 March 2018

By Saurabh Kumar, CEO at In2IT Technologies FULL STORY >

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Hangouts Chat is Google's new bot-powered Slack competitor

By Robin-Leigh Chetty 1 March 2018

First mentioned by Google a little over a year ago, the company is making its Slack competitor, Hangouts Chat, available to users in the coming days. FULL STORY >

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Chatbots to be the differentiator as South African business goes digital

By Opinion 1 February 2018

By Craig Nel, Cloud Platform Leader - Mobile, BOTs and AI at Oracle Middle East, Africa and Turkey. FULL STORY >

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Opinion - The seven trends that redefined contact centre technology in 2017

By Opinion 29 January 2018

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >

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The Sex Robots are Coming documentary poses some scary questions

By Robin-Leigh Chetty 28 November 2017

The latest episode in Channel 4's Rise of the Robots tackles the controversial topic of sex robots, with some arguing their use in furthering AI and others saying it promotes misogyny. FULL STORY >

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Gammatek brings robotic Star Wars Stormtroopers by UBTECH to South Africa

By Press Release 20 November 2017

Interactive robot features voice command, facial recognition, sentry patrolling, and AR capabilities. FULL STORY >

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Sophia robot gets Saudi Arabia citizenship, but critique follows

By Staff Writer 27 October 2017

ABC News reports on Sophia, a robot with human features that has been granted citizenship during this week in Saudi Arabia. It was soon met with backlash, however, seeing that the robot, Sophia, is said to now have more rights... FULL STORY >

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A.I. Customer Service: Are you talking to Mr. Bob or Mr. Bot?

By Opinion 11 October 2017

Chatbots have landed. They are infiltrating the world of marketing and they are here to stay. If that sounds slightly unsettling, this thought might be even more: chances are that you have interacted with a chatbot on more than one... FULL STORY >

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Twitter discloses Russian-linked accounts interfered with US Elections

By Staff Writer 29 September 2017

According to Twitter, 201 Russia-linked accounts have been found spreading misinformation around the 2016 US Election. FULL STORY >

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Where do humans fit in a world of digital personal assistants?

By Press Release 22 June 2017

By Bruce von Maltitz, Co-founder and Joint CEO, 1Stream FULL STORY >

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