The South Korean manufacturer will have new replacement devices, with non-exploding batteries we're assuming, in the US come 21 September. FULL STORY >

With the Galaxy Note 7 recall well underway in the States, a reported 70 Samsung-made phablets have suffered from overheating batteries. FULL STORY >

America's Federal Aviation Authority has issued a statement following the recent recall of all Galaxy Note 7 devices, warning consumers not to use them in-flight. FULL STORY >

This weekend saw Activision try and win over COD fans with a number of new multiplayer trailers. Despite packing them full of action, it doesn't appear to have worked. FULL STORY >

Amid several user complaints of exploding batteries, Samsung is readying to recall its Galaxy Note 7 phablet worldwide. FULL STORY >

With Gamescom done and dusted for 2016, here are six trailers that you have missed amid all the action from Cologne, Germany. FULL STORY >

First showcased at Google I/O earlier this year, Duo begins global rollout to Android and iOS devices over the next few days. FULL STORY >

Channeling the voice of Liam Neeson for one of the more intriguing movies this year, we get a look at the titular character in A Monster Calls. FULL STORY >

Not simply an instant messaging tool, WhatsApp also facilitates a number of phone calls too, recently passing the 100 million call per day mark. FULL STORY >

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

A reveal trailer for the latest installment in the Call of Duty franchise just landed, as Infinite Warfare takes things to the skies. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

According to reports, Android Wear is due for a big update in coming weeks, with voice calling and dictation in the mix. FULL STORY >

After a scathing word from its CEO recently, Cell C is sticking its knife in a bit deeper with the announcement that it’s making WhatsApp Calling free to its customers from Sunday, although only for the rest of the month. FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >