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2018: calling in the debts

By Opinion 24 January 2018

The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >

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The financial implications of an ineffective outbound contact centre

By Staff Writer 11 May 2015

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >

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IT debt to hit one trillion dollars by 2015

By Tom Manners 27 September 2010

Gartner believes IT debt incurred by lack of system maintenance will hit one trillion dollars by 2015. FULL STORY >

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