2018: calling in the debtsBy Opinion 24 January 2018
The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >
The financial implications of an ineffective outbound contact centreBy Staff Writer 11 May 2015
Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >
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