Wynand Smit, the CEO of INOVO, a leading contact centre business services provider, explains how to maximise return on investment. FULL STORY >

With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine, says Nashua. FULL STORY >

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

Thibault Dousson, general manager for Lenovo South Africa & SADC, looks at the interesting trends developing in the global technology UX space, which are changing the way we interact with, and think about, computing. FULL STORY >

Darrel Orsmond, Financial Services Industry head at SAP Africa, looks at how a recent data privacy scandal could effect the GDPR countdown and consumer trust. FULL STORY >

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

Today, at the Huawei Innovation and Experience Centre in Sandton, Huawei and its channel partners hosted a certification award ceremony as well as interview sessions for Huawei Authorised Information and Network Academy (HAINA)... FULL STORY >

The company's latest offering promises to enter a new breed of agency - the Customer Experience Agency. FULL STORY >

Measurement and testing is rapidly becoming a standard requirement; however it is meaningless if we don’t understand how to apply the results and all we end up with is raw data without any meaningful application of it, says Jason Steele, Web... FULL STORY >

Today’s mid-range and even low-end smartphones come standard with features such as faster charging, audio-visual on-the-go, high quality pictures, navigation and location functionality – a result of a decade of... FULL STORY >

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

If Internet of Things (IoT) technology is used in the right way, retailers can build a competitor differentiation and bring shoppers back into their stores. HPE Aruba's Pieter Engelbrech explains. FULL STORY >

A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the... FULL STORY >

According to LG, great TV performance lies in something called perfect black. FULL STORY >

NetApp has announced that it now delivers an insight-driven digital customer experience that is informed by its deep knowledge base, predictive analytics, proactive support, and cognitive computing. FULL STORY >