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Industry Opinion: Customer privacy is part of the experience and is critical to build trust

By Industry Contributor 5 October 2020

Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >

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These are the Top Digital Experience Trends for 2020 according to Gartner

By Staff Writer 1 November 2019

After exploring the top strategic technology trends that organisations need to explore in 2020, tech research firm Gartner has now identified nine digital experience trends that organisations need to look at for next... FULL STORY >

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SAS Analytics Experience Part 3: Desan Naidoo interview - Analytics for South Africa

By Ryan Noik 29 October 2019

Desan Naidoo, the VP of SAS in South Africa, explains the relevance of analytics to South Africa, and what our number one use case for the technology is. FULL STORY >

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SAS Analytics Experience Part 2: Digital transformation made real

By Ryan Noik 28 October 2019

Companies need to digitally transform not only to stay relevant, but also to realise the potentials that emerging technologies afford. That was a prevailing message at the recent SAS Analytics Experience, held in Milan, Italy. FULL STORY >

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SAS Analytics Experience Part 1: Bringing analytics to life

By Ryan Noik 25 October 2019

The SAS’ Analytics Experience held in Milan this week kicked off with a no holds barred view of the role data and analytics plays in everything from augmenting fashion to treating cancer. FULL STORY >

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Opinion - Connect the data and the dots to deliver exceptional experiences for customers

By Industry Contributor 18 January 2019

Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >

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Machine Learning on the cards in latest Humble Bundle

By Staff Writer 6 September 2018

There are two interesting and relevant book bundles currently on offer over at Humble Bundle. FULL STORY >

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Top tips for maximising ROI without compromising on customer experience

By Opinion 6 August 2018

Wynand Smit, the CEO of INOVO, a leading contact centre business services provider, explains how to maximise return on investment. FULL STORY >

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#Winning: teams that deliver exceptional customer experience

By Opinion 7 June 2018

With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine, says Nashua. FULL STORY >

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Chasing the dream of the single view of the customer

By Opinion 6 June 2018

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

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Walking the talk: User experience trends in voice and video

By Opinion 11 May 2018

Thibault Dousson, general manager for Lenovo South Africa & SADC, looks at the interesting trends developing in the global technology UX space, which are changing the way we interact with, and think about, computing. FULL STORY >

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Trust & compliance: customer relationship challenges for financial services providers

By Opinion 3 May 2018

Darrel Orsmond, Financial Services Industry head at SAP Africa, looks at how a recent data privacy scandal could effect the GDPR countdown and consumer trust. FULL STORY >

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Five steps to CX success

By Opinion 19 April 2018

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

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Huawei and partners continue to boost ICT Career Opportunities

By Press Release 26 March 2018

Today, at the Huawei Innovation and Experience Centre in Sandton, Huawei and its channel partners hosted a certification award ceremony as well as interview sessions for Huawei Authorised Information and Network Academy (HAINA)... FULL STORY >

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Accenture Interactive: Africa’s leading customer experience agency, powered by applied intelligence and design

By Press Release 1 March 2018

The company's latest offering promises to enter a new breed of agency - the Customer Experience Agency. FULL STORY >

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