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Gartner identifies three megatrends driving business into the next decade

By Staff Writer 18 August 2017

Gartner’s latest report, "Hype Cycle for Emerging Technologies, 2017" reveal three distinct megatrends that will enable businesses to survive and thrive in the digital economy over the next five to 10 years. FULL STORY >

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Customer engagement must stretch beyond the sale

By Press Release 31 July 2017

Richard Mullins, MD of Acceleration, shares his knowledge of how to extend that relationship beyond the sale. FULL STORY >

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Three proven streamlining strategies

By Press Release 17 July 2017

Wynand Smit, CEO of INOVO, details three ways businesses can trim the fat off their business and better deliver on growing customer expectations. FULL STORY >

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Building the right foundation for exceptional customer experiences

By Press Release 29 June 2017

Richard Mullins, MD of MEA at Acceleration goes into unpacks how important building a solid foundation is, when trying to create an exceptional customer experience. FULL STORY >

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Accelerating customer loyalty

By Press Release 22 June 2017

INOVO CEO, Wynand Smit, explains why speedy resolutions of customer complaints can help ensure their retention of service. FULL STORY >

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IBM's Quantum Experience processors take significant step forward

By Robin-Leigh Chetty 17 May 2017

The latest development marks a major milestone for IBM's Quantum computing division. FULL STORY >

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Rise of the Customer Experience Officer

By Press Release 24 April 2017

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of replacing the human touch entirely. FULL STORY >

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Fix pain points for smarter customer service

By Press Release 21 April 2017

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

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A closer look at the Acer Predator 21 X

By Robin-Leigh Chetty 9 February 2017

The main attraction at Acer's recently launched Experience Room at The Nexus, we took a few close up shots of the imposing Predator 21 X gaming notebook. FULL STORY >

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Acer and The Nexus launch exclusive Experience Room

By Staff Writer 8 February 2017

Gamers can now visit the Acer Experience Room at The Nexus gaming hub to get hands-on with the latest gear in the Predator Gaming series. FULL STORY >

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The Year of CX

By Press Release 6 February 2017

Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >

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Swinging the balance of power: now the customer really is in charge

By Press Release 23 January 2017

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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All the best trailers from PlayStation Experience 2016

By Robin-Leigh Chetty 5 December 2016

If you somehow missed PlayStation Experience over the past weekend, we've collected all the best trailers into one location for your viewing pleasure. Enjoy. FULL STORY >

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Innovation is switching from a product focus to differentiating the customer experience finds Accenture

By Press Release 30 November 2016

With $1 Billion in revenues up for grabs, leading companies are moving beyond products to create a superior connected customer experience. FULL STORY >

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