Customer experience starts with staff experience

By Staff Writer 23 June 2015

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >


Interactive Intelligence positioned as a leader for seventh consecutive year

By Staff Writer 11 June 2015

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >


HP launches new Laserjet printer range locally with JetIntelligence technology

By Robin-Leigh Chetty 28 May 2015

With large corporates and SMEs the clear focus, HP launches its newest range of Laserjet printers, all of which include their latest JetIntelligence technology. FULL STORY >


Contact centres: cog in the machine or customer experience hub?

By Staff Writer 26 May 2015

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >


Moore’s law sets the pace for the PC’s processor evolution

By Staff Writer 22 May 2015

Mohammed Fareed, Software and Service Group business development manager at Intel South Africa talks about how Moore's Law has impacted the evolution of PC processors. FULL STORY >


Tarsus emerging markets appointed as Intel security distributor

By Staff Writer 11 May 2015

Tarsus Emerging Markets, part of the Tarsus Technology Group (formerly MB Technologies) has recently been appointed as distributor for Intel Security in sub-Saharan Africa, excluding South Africa. FULL STORY >


Intel International Science Fair showcases work from 1700 young scientists

By Robin-Leigh Chetty 8 May 2015

Taking place next week from 10-15 May, Intel welcomes more than 1400 young scientists to Pittsburgh, for the chance to win a combined $4 million in awards and scholarships. FULL STORY >


Tag Heuer readying $1400 smartwatch for November debut

By Robin-Leigh Chetty 30 April 2015

After making an announcement of their joint partnership with Google and Intel, Tag Heuer has slated its Android Wear smartwatch for November 2015, with a $1 400 price tag. FULL STORY >


Intel Security collaborates with Ericsson to bring managed security to telecom operators

By Staff Writer 28 April 2015

Ericsson and Intel Security are working together to make managed security solutions available for telecom operators to bundle with the existing services they provide to enterprises. FULL STORY >


Acer’s newest 2-in-1 notebooks: flexible and fashionable functionality

By Staff Writer 24 April 2015

Acer has expanded its award-winning Switch 10 series 2-in-1 notebook line with two new 10.1-inch models featuring Intel Atom quad core processors in a fashionable and flexible design for students, families and anyone... FULL STORY >


Intel Developer Zone officially launches in South Africa

By Robin-Leigh Chetty 24 March 2015

Good news for software developers as Intel's Developer Zone is now fully available in South Africa, bringing with it a range of tools and solutions to get projects off the ground. FULL STORY >


Google, Tag Heuer and Intel to join forces on smartwatches

By Robin-Leigh Chetty 20 March 2015

In what could prove to be a savvy move given the wearable trend wave, Google is set to partner with Intel and Tag Heuer to create luxury smartwatches. FULL STORY >


Cameras ensure 45% accident reduction

By Staff Writer 17 March 2015

According to a survey by Intelligent Telematics, a global integrated camera tracking solution provider, vehicle cameras have shown a reduction in accident frequency of 45 percent. FULL STORY >


Are machines the contact centre agents of the future?

By Staff Writer 24 February 2015

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >


A Contact Centre Crystal Ball

By Staff Writer 16 September 2014

Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >

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