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Your vendor knows where your data lives. Do you?

By Industry Contributor 10 June 2026

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Many South African companies have no clear picture of where their data lives, which jurisdiction governs it or what happens if something goes wrong. And that uncertainty comes at a cost, says Richard Frost, Head of Technology Solutions and Consulting at Armata Cyber Security. FULL STORY >


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Technology matters, but trust is why clients stay

By Industry Contributor 10 June 2026

By Cobus Olwage, Chief Executive Officer at IPT FULL STORY >

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Nedbank and fintech JUMO join forces to boost financial access in South Africa

By Staff Writer 5 June 2026

Nedbank recently detailed how it is leveraging JUMO’s AI and fintech capabilities to expand financial inclusion as South Africans face growing financial needs FULL STORY >

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Your technology stack is not a customer experience strategy

By Industry Contributor 4 June 2026

Buying the right tools is the easy part. Orchestrating technology, people, and process at the standard global customers expect is why specialist CX outsourcing exists, says Clinton Cohen, CEO of iContact BPO. FULL STORY >

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The amnesia effect: It’s time for businesses to stop treating customers like strangers

By Industry Contributor 4 June 2026

By Martie de Beer, Chief Revenue Officer at Telviva FULL STORY >

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How AI is redefining the contact centre as a conversational experience hub

By Industry Contributor 27 May 2026

By Lauren Potgieter, Country Manager at Infobip South Africa FULL STORY >

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May contain nuts: The need for AI health warnings

By Industry Contributor 27 May 2026

By Satish Antony, Director: Chief Analytics and Strategy Officer, AfroCentric FULL STORY >

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The next shift in commerce: Why SA businesses must become “unmissable” to AI

By Industry Contributor 25 May 2026

By Adheesh Ori, Customer and Growth lead for Consumer Goods & Services, Retail and Automotive at Accenture Song and Rajesh Duvooru, Commercial Account Director for Consumer Goods & Services at Accenture, South... FULL STORY >

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Purpose-driven technology – transforming workforce management for a more efficient future

By Industry Contributor 25 May 2026

By Vanessa Ruch, Deputy CEO at Workforce Holdings Limited FULL STORY >

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Payments are modernising faster than most businesses realise

By Industry Contributor 25 May 2026

Chris Wood, Managing Executive: Product at Absa Business Banking, reflects on the changing payments landscape and what it means for businesses navigating an evolving economy, ahead of the Absa Commercial Payments Summit 2026. FULL STORY >

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Singularity Summit returns to inspire Africa’s Future this October

By Staff Writer 21 May 2026

Global thought leaders return to Johannesburg to explore AI, quantum computing, digital identity and the next era of human potential FULL STORY >

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